"Quality is key to keep your business moving. Together, let's aim for zero breakdowns, zero accidents and zero carbon emissions." Matthias Fischer, CEO & President Toyota Material handling Europe
Sustainability
We aim to be a reliable and responsible partner for your material handling operations. That’s why we offer transparency so you can rest assured we optimise your operation. Since 1 in 10 major injuries in European manufacturing happen with material handling equipment, and 80% of the accidents are caused by unsafe behaviour, we want to help you create a safe working environment. In 4 steps, from leadership to teaching safe behaviour, we aim to achieve zero accidents.
1. Leadership
1. Leading our industry
We take leadership by:
- Being an active campaign partner of the European Agency for Health and Safety (EU OSHA)
- Supporting events organised by EU OSHA and our fellow partners
- Organising an annual free forklift training event for European safety managers
- Promoting the campaign to customers, suppliers, employees and other stakeholders
2. Safe equipment
2. Providing safe equipment
"We equip all our counterbalanced trucks with the System for Active Stability (SAS – a technology unique to Toyota) to reduce the risk of tipping over. And in case something should go wrong, we do a full root cause analysis of the accident. This is just one example of how we design safety into our trucks and in our processes.”
David Backx, head of our counterbalance product management team
3. Safe operations
3. Helping you design safer material handling processes
We support you in operating your trucks safely thanks to our fleet management system I_Site and also our automated driverless Autopilot trucks. Our logistic solutions can help you to operate your trucks safely and achieve productivity gains up to 70-80%.
Read the I_Site case study at Albert Heijn where they implemented I_Site and after 2 years: 30% damage costs reduced and 5% maintenance and repair costs reduced.
More about the Autopilot case study at DSV who implemented Autopilot trucks (4 stackers), which handle 400 instead of 250 pallets per shift (compared to a human operator).
4. Safety culture
4. Helping you to create a safety culture
Operator training helps to:
- Ensure compliance with laws requiring drivers to be appropriately qualified
- Support customers who want to create a sustainable safety culture
Since FY13, we have trained 26% more operators with our operator training: up to 26.000
Maximising safety of our employees
1. Governance in our own operation
"At Toyota, we aim to go beyond legal compliance, and achieve zero accidents, by implementing TICO's Safety Vision. In Italy, we reduced injury rates by 74% since 2007. Achieving OHSAS 18001 in 2014 was a milestone in creating a more active focus on safety by both employees and management"
Francesca Simoncelli
Health & Safety Manager
Toyota Material Handling Italy
2. Training of our employees
All our factories have a dedicated area for the Safety Dojo. There our employees are trained on risk assessment and safe material handling. And we’re expanding these trainings to all our local sales companies.
3. Taking countermeasures
"In our Ancenis factory, we reduced injury rates by 89% since FY13 by conducting frequent risk assessments followed up directly with the right countermeasures."
Laurent Marcoul
Health & Safety Manager
1. Governance in our own operation
2. Training of our employees
3. Taking countermeasures
1. Monitor energy use
1. Monitor energy use
You can’t change what you don’t measure. I_Site fleet management system helps you by:
- Monitoring your energy use to avoid unnecessary energy consumption
- Reminding you to recharge your battery to prolong its life
- Reminding you to replace your battery to maintain an efficient operation
2. Avoid energy waste
2. Avoid energy waste
We helped our Finnish customer Woikoski by providing tips based on TPS principles. This made their operations more energy-efficient. And in terms of products, you can use high-frequency chargers to improve the energy efficiency of your battery charging up to 15%.
3. Energy efficiency
3. Innovate – energy efficiency
New IC engines are up to 49% more energy-efficient, making them stage III B-compliant (Toyota Tonero LPG) and Lithium-Ion batteries reduce energy consumption by up to 30%, and have a lifecycle that is 3 times longer.
4. Low-carbon solutions
4. Innovate – low-carbon solutions
“As a hydrogen pioneer, we choose suppliers who can develop tomorrow’s energy solutions together with us. This is why we were first in Europe to buy a Toyota truck with fuel cell technology.”
Kalevi Korjala, CEO
Woikoski Oy, Finland.
Overnight deliveries outside normal business hours reduce costs, cut fuel consumption and reduce travel time by up to 50%. The BT Silent Lifter has 20% less operating sound than a standard hand pallet truck.
Energy-efficient workplace in our operations
1. Smarter factories
“With the implementation of ISO 50001 in our factory in Ferrara, Italy has reduced energy consumption by 9%. We needed to bring many people on board as we worked to obtain the ISO 50001 energy management system certification and this team effort continues to pay off."
Rudy Zaramella, Environmental expert and
Constanzo Marsan, Process Engineering
Toyota Material Handling Europe, Ferrara Factory
2. Low-carbon buildings
Our German headquarters are built with a 9.800m² photovoltaic system, while our premises in the Netherlands offer 31% lower energy consumption thanks to their A-rated building.
3. Smart service fleet
With over 3,000 service vans our service fleets use more energy than all our factories put together. In Toyota Material Handling UK, we installed GPS tracking on service vans. By being able to send the nearest technician available to customers every time, we reduced fuel consumption by 12%.
1. Smarter factories
2. Low-carbon buildings
3. Smart service fleet
1. EcoVadis
1. EcoVadis
EcoVadis is used as part of a growing global trend for increasing supply chain transparency and accountability. Out of 26,000 suppliers assessed globally,
EcoVadis ranks us amongst the top 2% of suppliers on the four pillars of their evaluation:
- Environment
- Labour practices and human rights
- Fair Business Practices
- Responsible Purchasing
2. Talent programme
2. Talent programme
Created in 2014 – 18 individuals from 11 countries worked in 3 teams on different strategic change management projects during 6 months
“To be number one in the material handling industry, it is vital that we cultivate talent in our organisation”
Peter Damberg, Senior VP HR
Sustainability & Communications
Toyota Material Handling Europe
3. Toyota Service Concept
3. Toyota Service Concept
Toyota Service Concept will be the guiding philosophy for us developing our service offer, aiming to exceed customer expectations.
Our first-fix rate – defined as the rate at which our technicians repair a forklift truck on the first service visit – exceeded 90% in FY15.
Serving our customers successfully the first time >
Two Europe-wide accreditation schemes, ASEC and STEP, ensure service teams and independent distributors have the right technical knowledge, customer relations skills and responsible behaviour in environment, health & safety issues.
4. Responsible purchasing
4. Responsible purchasing
Over 80% of our annual sourcing volume comes from suppliers in Europe. Many are located close to our manufacturing plants, sustaining the local economy and reducing the impacts of transport.
We work closely with all our suppliers to make sure they adhere to our quality, social and environmental criteria. All our significant suppliers of truck parts are certified to the ISO 14001 standard. With some suppliers, such as ZF, we take this collaboration to another level, by sending in our experts to support them in implementing lean processes based on the Toyota Production System.
How we helped supplier ZF implement TPS and improve quality >
ISO / OHSAS CERTIFICATION AND POLICY DOWNLOADS
Click on a pin to view and download the certifications available per country.
Mjölby factory
TMHE Mjölby factory
Svarvargatan 8, 595 35 Mjölby, Sweden
Certificates download:
ISO 9001 and ISO 14001
OHSAS 18001
Policies download:
Quality policy
Ancenis factory
TMHE Ancenis factory
Z.A.C. de l'Aeropole, 44150 Ancenis
Download:
ISO 9001
ISO 14001
OHSAS 18001
Bologna factory
TMHE Bologna factory
Via Persicetana Vecchia, 10, 40132 Bologna
Download:
ISO 9001
ISO 14001
ISO 50001
OSHAS 18001
Certifications
Please find the Quality, Environment, Energy and Safety management standards certificates for our European operations.
Operator training
Discover how operator training can improve safety and productivity in your business.
Healthy workplaces
With our continued partnership with EU OSHA and the new campaign 2020-2022 ‘Healthy Workplaces Lighten the Load’, we want to strive for a working environment that is safe, healthy and productive for employees and customers.
Toyota Service Concept
We express our passion for service with the Toyota Service Concept, a structured approach to optimise our services.
Our unique Li-ion range
Lithium-ion batteries have proven to be 30% more energy-efficient than lead-acid batteries, significantly reducing CO2 emissions.